Help
- Contact Support
- Contact Data Privacy
- Pro - premium services
- Lite - basic service
1. Contact Support
2. Contact Data Privacy
- This App uses only the iPhone Contact data selected by you at the time of your conference call. No Contact names are ever used by the App outside your iPhone. No email information used for conference call invitations is ever retained by the system. For Pro customers actual telephone numbers and call durations are retained in each customers' secure billing history using Norton Secured 128-bit encryption. This customer account information is only available via login to your 128-bit SSL secure Leader Phone® web console at http://www.leaderphone.com/login.html using your unique Leader Phone® Pro customer User ID and Password. Customer account information is managed according to the End User License Agreement. Our policy and philosophy is that a customer's data is the customer's property. Leader Phone® is a steward of customer trust and strives to maintain that trust.
What does Norton Secured mean? The Norton Trust Seal means that Norton has verified the identity of the Leader Phone® Pro websites and that Leader Technologies™ is the rightful owner and operator of our websites. The seal verification page displays Leader Phone®'s business information, encryption information and shows that our website has passed a daily malware scan, helping ensure that use of Leader Phone® services is safe and secure. Combined with a closed padlock, https in the URL or a green address bar, the Norton Secured seal also means that the Leader Phone® services site is secured by a Norton SSL Certificate. - Leader Phone® Pro enjoys a higher level of security and privacy than Lite. This is a simple matter of economics. You get what you pay for! So, if you want the assurance of privacy and security, then pay for it and use Leader Phone® Pro so that we can pay for the staffing, facilities and equipment to provide you the higher quality of service that you deserve!
- Remember, "free" is not really free when you consider the lost productivity and the lower security and privacy price you pay in using "free." It has been proven empirically that the cost of conference call minutes are insignificant when compared to the lost productivity and the security and privacy you sacrifice to use "free minutes." For example, 10 people waiting on a conference call for stragglers costs a bundle in people-time. With Pro Call Now! you can get everyone on the call almost instantly. In another real world example, a Fortune 100 company used "cheap" minutes and discovered an interloper (financial jounalist) had gotten a hold of the "cheap" conference call PIN and dialed in secretly. A planned acquisition was being discussed and had to be postponed for months when the journalist published the news. This cost the company millions of dollars in lost revenue and opportunity. Leader Phone® Pro is a very economical 9.5 cents per minute per participant. Invest in your productivity, security and privacy. You are worth it.
3. Leader Phone® Pro Features
Group Call - Call Now!
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- Use this feature to start a conference call right now; without needing to check everyone's calendar, schedule the call, send out dial-in number and PIN, then remember the date and time, then wait for stragglers after the call starts.
- Tap Group Call in the system tray.
- Enter the Telephone No. at which you want the system to call you.
- Tap Select Contacts and select the participants from you phone's Contacts.
- If needed, tap Add Other Participants to include a person not currently in your phone's Contacts. They will then be added automatically.
- If needed, tap View Call List to review your selected participants. If you added someone by mistake, you can remove them here.
- Tap Call Now! to get everyone on your conference call right away.
- If needed, an Email will be sent to you as the Host. It contains the Dial-in Number and PIN for this call. Use this email to send to: (a) new participants to join, (b) invitees who did not answer when called.
- If needed, to Add New Participants after your call has started, you can tap *1 on you phone keypad, then enter the 10-digit phone number of the person you want to add. *3 drops the participant last added in this way.
- Group Call uses an toll-free number with many enhanced producutivity features to save you time and make your calls more efficient that same-old-same-old traditional audio conferencing.
- Full handset controls
Invite - Invite Now!
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- Tap Invite in the system tray if you want to schedule for some other time than now.
- Tap Select a PIN if a PIN is not displayed in My PIN Info. If you want to use a different PIN for an invitation, tap the PIN currently displayed and select a different PIN.
- Enter the Purpose of your call.
- Select a Date & Time for your call.
- Tap Select Contacts and select the participants from you phone's Contacts.
- If needed, tap Add Other Participants to send an invitation to a person not currently in your phone's Contacts. They will then be added automatically.
- If needed, tap View Invite List to review your selected participants. If you added someone by mistake, you can remove them here.
- Tap Invite Now! to email your invitations.
- Your Calendar is automatically updated.
- A Reminder will alert you 15 minutes before the scheduled start time as well as right at the time of the call.
- The Reminder will include a Hot Link containing the dial-in number and PIN which you can simply tap to join the call.
- The Email will also include the Hot Link that your participants can tap to join from their mobile phones.
- Pro Invite uses an toll-free number with many enhanced productivity features.
- Full handset controls
My PINs
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- Tap My PINs in the system tray to see a list of all of your PINs
- An initial PIN set (Host & Participant) was created for you automatically at Sign Up.
- Tap the plus button ("+") to create a new PIN set (Host & Participant). You can create as many PIN sets as you like. There are no charges for additional PIN.
- Tap Edit then the minus button ("–") to delete a PIN set anytime. Alternatively, use the iPhone delete swipe feature (slide your finger to the right over an entry), then tap Delete.
- To start a conference call at any time, simply distribute the toll-free number displayed and the Participant PIN you wish to use for the call along with the date and time. At the appointed time, everyone dials the same Access Number. Your Participants enter their Participant PIN, and you, as the Host, enter your Host PIN. Alternatively, use Invite - Invite Now! to invite everyone automatically; it makes call set up easier.
- You may wish to use different PIN sets for different purposes. For example, Sales Meeting, Staff, Directors, Suppliers, Engineering, Emergency, Community, and Committee. Your real time call history displaying these PIN names makes it easier to allocate costs. It is available 24x7x365 on your personalized Leader Phone® Pro Web Console. Login at www.leaderphone.com/login
- Your PINs never expire; they remain active unless you cancel them.
- Only one participant can enter a conference call as the Host, so make sure you send only the Participant PIN to other participants. The Host PIN should be kept private, especially if you post PINs on public websites. As long as an unauthorized person does not have your Host PIN, that person cannot start an unauthorized call using your PIN.
- System not recognizing a valid PIN. This problem occurs when you are entering a valid Leader Phone® PIN and the numbers are not being recognized by the system. This is a known iPhone problem and we are assured by Apple that it is being addressed. This problem is generally infrequent and will probably go away when you are in a different location. We suggest that you make sure that you have downloaded the most current iPhone operating system upgrade. This will ensure that you are benefitting from the latest iPhone bug fixes and system enhancements. For more information on this problem, google "DTMF detection problems on the iPhone." If the problem persists, contact your iPhone provider because you may have a more serious iPhone hardware or software problem.
- Full handset controls
Account - Pro
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- Provides quick access to an active PIN set.
- Read FAQs.
- Tap Help to (a) Call Support, (b) Email Support, (c) visit this Support Website for help anytime.
- Go Online to a very powerful Leader Phone® Pro Web Console. You can launch conference calls from this console, manage your PINs, send invitations with file attachments, view real time call history and much more. To Login you'll need your User ID and Password. Login at www.leaderphone.com/login.
- Staying logged in is the most convenient way to use the app. However, if you wish to share your phone with others or want to log in as a different user, simply tap Logout
- Full handset controls
Pro Handset Controls
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Conference calls vary in their call management requirements. They run the gamut from free flowing on one side to highly scripted on the other. For example, an engineering team may need to brainstorm a pesky problem. In that case the participants all need to speak as ideas come to mind. Such conference calls have little structure and need few controls beyond perhaps volume control and Star*1 direct dial to be able to add new participants on the fly. By contrast, a new product launch may require lecture mode where the presenter presents and national sales force participants dial in and listen. In fact, lecture mode is useful for any large conference call where presenting information is the goal and conversation among random participants would be distracting. Lecture mode is also useful if too many dogs are barking in the background! Pro Handset Controls give the host added control over the call.
Click here for a full list of Pro Handset Controls.
Controls available to all participants:
- *2/*8 — Volume, increase/decrease (participant's line)
- *7/*9 — Mute, on/off (participant's line)
Controls available only to the host (when using Host & Participant PINs)
- *1/*3 — Add/Drop new participant
- *5 — Conference sidebar (when automated attendant encountered while using *1)
- *4 — Record, start/pause
- *6 — Continue the call without host present
- *0 — Request operator
- 11 — Call a group (setup in your Leader Phone web console)
- 22/88 — Volume, increase/decrease (all participants)
- 55 — Conference lock (no new participants allowed)
- 77/99 — Lecture mode, on/off
When using a single PIN, most of the host controls are useable by all participants, except features that are not relevant when there is no host, like *6.
Pro Billing & Security
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- A Pro account signup automatically credits you 100 free minutes. We never place advance charge locks on your credit card. This means even though we received your credit card information at Sign Up, we do nothing billing-wise on your account until after you have used your 100 free minutes. Guaranteed.
- Pro has no contract and no minimum. You pay only for what you use.
- Pro is 100% satisfaction guaranteed. If you are unsatisfied for any reason, contact us by tapping Help and we will strive to make you happy. We value your business.
- You will receive a Call Summary email after every conference call that summarizes all the metrics of the call like time, date, participant telephone numbers, how long each person was on the call and total time.
- Your Leader Phone® Web Console gives you a real-time Call History summary anytime.
- The default payment method is credit card. Your credit card information is maintained very securely. Leader Phone® never shares your account information with third parties. You can read more about our credit card policies in the Leader Phone® End User License Agreement (EULA) by clicking here. Other billing arrangement like monthly invoicing will be considered upon request.
- You received 100 free minutes when you signed up for Pro. If you have not yet used your 100 free minutes, no charges will occur on your credit card until your usage goes over 100 minutes.
- Customers occasionally encounter issues with their credit cards where a payment is blocked for various reasons. This block triggers an automatic suspension of your Pro account. Not to worry, either login to your web console and resolve the issue (like a change of address) or simply call us at (877) 278-6117 and our support personnel will work with you to resolve the problem. Nothing in your account is affected by an automatic software-triggered account suspension. These things happen. Customers most often find out about this problem when they are trying to make a conference call and their PIN suddenly does not work. Such circumstances can be stressful (because people are probably trying to dial in) and we can usually resolve the problem in a few minutes and get your scheduled call going in a few minutes and with minimal delay, if any.
4. Leader Phone® Lite Features
Invite - Invite Now!
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- Tap Invite in the system tray if you want to schedule some other time than now.
- Enter the Purpose of your call.
- Select a Date & Time for your call.
- Tap Select Contacts and select the participants from you phone's Contacts.
- If needed, tap Add Other Participants to send an invitation to a person not currently in your phone's Contacts. They will then be added automatically.
- If needed, tap View Invite List to review your participants selected. If you added someone by mistake, you can remove them here.
- Tap Invite Now! to email your invitations.
- Your Calendar is automatically updated.
- A Reminder will alert you 15 minutes before the scheduled start time as well as right at the time of the call.
- The Reminder will include a Hot Link containing the dial-in number and PIN which you can simply tap to join the call.
- The Email will also include the Hot Link that your participants can tap to join from their mobile phones.
- Lite Invite uses a toll number with basic mute/unmute and volume control. The conference call is free to you. Each participant pays normal long distance charges, if any. To benefit from many new Web 2.0 audio conferencing features, upgrade to Pro anytime.
Account - Lite
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- Provides quick access to your Lite PIN and Access Number.
- Read FAQs.
- Tap Help to (a) Call Support, (b) Email Support, (c) visit this Support Website for help anytime.
- Staying logged in is the most convenient way to use the app. However, if you wish to share your phone with others or want to log in as a different user, simply tap Logout
Go Pro!
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Lite provides you traditional free audio conferencing. If you think about it, the least expensive part of a conference call is the cost of your minutes. Even if your minutes are free, your people-time-cost is by far and away the most expensive part of a conference call. Wasted time overshadows the cost of the minutes.
Therefore, it pays for you to upgrade to Leader Phone® Pro to start enjoying the enhanced productivity and time-saving benefits. 9.5 cents per minute is an investment in enhanced productivity. For example, Group Call. Think how much it costs you in staff time to set up a traditional conference call. Group Call eliminates that cost. Think how much time you waste on a call waiting for stragglers. With Pro you can simply Star*1 them in. No more waiting! Here is just a few of the benefits of upgrading to Leader Phone® Pro:
- Toll-free access number lets you track costs
- 6-digit PINs
- Secure 2-PIN sets
- Free call recording using Star*4
- Add participants on the fly using Star*1
- Call groups of participants instantly
- Powerful Web 2.0 Console to monitor calls & manage your account
- Full handset controls
- Record custom greetings
- Online call history
- Online bill pay
- Customer services that cares!
- Click here for even more
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